Return policy

Last updated: April 24, 2018

Returns

Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery at your own expense. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.

Shipping

To initiate a return, please email us at info@wagfashion.co.za. We require a receipt or proof of purchase to accompany your return. All returned merchandise should be sent to us at WAG Fashion, Long Street 62, Cape Town, 8000, South Africa.

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

Refunds and Exchanges

After we have received your valid return, we will send you an email to notify you that we have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by us, we will provide an exchange of merchandise for the item returned or another remedy that we determine in good faith is appropriate in the circumstances.

General

If you do not comply with any of the above conditions, we reserve the right to refuse the return or exchange, or to impose different or additional conditions.